Refunds and cancellation

Cancel your plan

You can cancel anytime from your account, under "Cancel subscription", without emailing us. Renewal stops and you keep your plan until the end of the period you already paid for. After that, plan credits expire. Your extra credits keep their own term.

When we refund your money

When we refund a payment, the credits from that purchase are removed from your account. Dodo Payments sends the refund to the same payment method, and it may take a few business days to show up, depending on your bank.

• First payment of a plan: if you haven't used any credit from that plan, we refund the full payment if you ask within 14 days.
• Extra credits: if you haven't used any credit from that purchase, we refund the full payment if you ask within 14 days.
• Renewals: past periods aren't refunded. If you forgot to cancel and haven't used any credit from the new period, email us within 14 days and we'll review it.
• If a charge was our mistake, we always refund it.

When we return credits

• If a photo can't be made, the credit comes back automatically.
• If you cancel a photo that's still in the queue, we return the credit.
• If a photo ends up with issues flagged by the review, the first fix is free.
• If moderation blocks a request, it isn't charged.

How to ask for a refund

Email support@setlys.com from your account's email address, with the date of the payment. We reply within 3 business days. If you have a problem with a charge, email us before disputing it with your bank: it gets solved faster.